Terms & Conditions

By accessing our website, requesting a quote, making an enquiry, or confirming any booking with Delight Departures, you enter into a legally binding agreement with us and agree to these Terms & Conditions in their entirety.

If you are booking on behalf of a group or family, you confirm that you have the authority to accept these Terms on behalf of all travellers in the booking, and that all travellers are aware of and agree to these Terms.

A booking is considered confirmed only when Delight Departures has received the required payment (full or deposit as communicated) and issued a written booking confirmation to you via email or WhatsApp.

• Provisional Bookings: Itineraries and quotes shared before payment are provisional and not binding. Availability, pricing and inclusions may change until payment is received.
• Booking Confirmation: Once payment is received, we will send a written confirmation detailing your itinerary, inclusions, payment status and important travel information.
• Accuracy of Information: You are responsible for verifying all details in the confirmation — including names, dates, destinations and inclusions — and notifying us of any errors within 48 hours of receipt.
• Name Accuracy: All traveller names must exactly match the names on their passports. Name correction fees charged by airlines or hotels are the customer's responsibility.
• Group Bookings: For group tours, a minimum deposit per person is required to secure your spot. Full payment is due by the deadline communicated in your booking confirmation.

All prices quoted by Delight Departures are in Indian Rupees (INR) unless explicitly stated otherwise. Prices are subject to availability at the time of booking and may change prior to confirmation.

All cancellations and refund requests are governed by our dedicated Refund Policy, which forms part of these Terms & Conditions. Key points are summarised below:

• Customer cancellations are subject to airline, hotel and vendor cancellation policies. Refunds depend on the timing of cancellation and the specific vendors involved.
• Service charges retained by Delight Departures are non-refundable in all cases.
• Visa fees, convenience fees and booking charges are strictly non-refundable.
• Company-initiated cancellations will result in eligible refunds processed within 7–14 working days.
• Refunds are processed to the original payment method only.
• All cancellation requests must be submitted in writing via email to support@delightdepartures.com. Verbal cancellations are not accepted.

You are solely responsible for ensuring that you and all travellers in your booking hold valid travel documents for the entire duration of the trip. This includes:

• Passport: Must be valid for at least 6 months beyond the return travel date. Some destinations require more. Check requirements for your specific destination.
• Visa: It is your responsibility to obtain all required visas, permits and entry authorisations for every country on your itinerary, including transit countries. While we assist with visa applications, we cannot guarantee visa approval — this is entirely at the discretion of the issuing authority.
• Visa Fees: All visa fees paid to embassies or consulates are non-refundable, regardless of the outcome of the application or whether the trip proceeds.
• Denied Entry: Delight Departures is not responsible for any costs, losses or consequences arising from denial of a visa, denial of entry at a border, or deportation. No refund will be made for unused services in such cases.
• Name Match: Ensure all documents (passport, visa, tickets) are in the same name and that all details match exactly. Discrepancies may cause travel disruptions for which we bear no liability.
• Health Requirements: Some destinations require vaccinations or health certificates. You are responsible for complying with all health entry requirements of your destination country.

While we strive to deliver every trip exactly as planned, certain circumstances may require changes to your itinerary.

• Requests to change travel dates, destinations, accommodation or other elements after booking confirmation are subject to availability and may incur amendment fees from airlines, hotels or other vendors, in addition to a service fee from Delight Departures.
• Date changes on airline tickets are subject to airline fare rules and may not always be possible. The customer is responsible for any fare difference and change fees.
• All amendment requests must be submitted in writing to support@delightdepartures.com.

• Delight Departures reserves the right to modify itineraries due to operational requirements, safety concerns, adverse weather, vendor changes, or force majeure events.
• If a significant change is required (e.g., a change in destination, hotel downgrade, or removal of a key activity), we will notify you as soon as possible and offer an alternative of comparable value, or a refund where applicable.
• Minor changes such as order of sightseeing, restaurant substitutions, or transport vehicle changes do not constitute grounds for a refund and are at our operational discretion.

Delight Departures acts as an organiser and intermediary between you and third-party service providers including airlines, hotels, transport companies, activity operators and local guides. Our responsibilities and limitations of liability are as follows:

• Delight Departures is not liable for any loss, injury, death, damage, delay or expense caused by the actions or omissions of third-party vendors including airlines, hotels, transport providers, or activity operators.
• We are not responsible for losses arising from flight delays, cancellations, overbooking, natural disasters, civil unrest, government actions, or other events beyond our reasonable control.
• Our maximum liability to you in any circumstances shall not exceed the total amount paid to Delight Departures for the specific booking in question.
• We are not liable for any indirect, consequential, or special losses including lost income, lost enjoyment, or loss of opportunity.

All travellers are expected to conduct themselves in a respectful, lawful and considerate manner throughout their trip. This applies to interactions with fellow travellers, Delight Departures staff, local guides, hotel staff, airline crew and the people and communities at destinations visited.

• Group Tours: On group tours, your conduct must not adversely affect the experience of other travellers. Delight Departures reserves the right to remove a traveller from a group tour if their behaviour is deemed disruptive, dangerous, illegal or offensive. No refund will be issued in such cases.
• Local Laws: You must comply with all laws and regulations of every country you visit. Delight Departures bears no responsibility for legal consequences arising from your actions in a destination country.
• Alcohol & Substances: Excessive alcohol consumption or use of illegal substances that endangers yourself or others, or that disrupts the group or services, may result in removal from the tour without refund.
• Cultural Respect: We ask all travellers to respect the cultural norms, dress codes, religious customs and traditions of destination communities. Our team will brief you on relevant customs before your trip.
• Property Damage: You are financially responsible for any damage caused to hotel rooms, vehicles, equipment or other property during your trip. Costs will be charged directly to you.

Your health and safety are of the utmost importance to us. Please note the following:

• Medical Conditions: You must inform Delight Departures of any pre-existing medical conditions, physical limitations, allergies, dietary restrictions or other health requirements before booking. Failure to disclose relevant health information may affect our ability to assist you during the trip.
• Medical Fitness: By confirming a booking, you declare that all travellers are medically fit and capable of undertaking the activities included in the itinerary. For adventure activities, additional fitness requirements may apply.
• Vaccinations: Some destinations require specific vaccinations or health certificates for entry. It is your sole responsibility to comply with all health entry requirements. Consult a travel medicine specialist well before departure.
• Medical Costs: All medical expenses incurred during your trip are your sole responsibility. This is one of many reasons we strongly recommend comprehensive travel insurance.
• Emergency Assistance: In the event of a medical emergency during your trip, our team will make every effort to assist you in accessing appropriate medical care and contacting your insurer. We cannot be held responsible for medical outcomes.

Delight Departures strongly recommends that all travellers purchase comprehensive travel insurance before confirming any booking. While we do not mandate insurance, we consider it essential protection for any international trip.

A good travel insurance policy should cover:

• Trip cancellation and curtailment due to illness, injury, or unforeseen events
• Emergency medical treatment and hospitalisation abroad
• Medical evacuation and repatriation
• Loss or theft of baggage, passports and personal belongings
• Flight delays and missed connections
• Personal liability for third-party injury or property damage
• Natural disasters and force majeure events

Delight Departures shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events outside our reasonable control. Force majeure events include, but are not limited to:

• Natural disasters — earthquakes, floods, cyclones, volcanic eruptions, tsunamis
• Pandemics, epidemics or public health emergencies
• Government-imposed travel restrictions, border closures or travel advisories
• War, civil unrest, terrorism, political instability or strikes
• Airline groundings, air traffic control failures or airport closures
• Extreme weather conditions preventing travel
• Any other event beyond our reasonable control that makes it impossible or unsafe to proceed with travel arrangements

In such events, we will endeavour to offer alternative arrangements or pass on whatever refunds are recoverable from vendors. We cannot, however, guarantee full refunds as vendor policies apply. Travel insurance remains the best protection against force majeure events.

All content on the Delight Departures website — including text, images, logos, graphics, itineraries, pricing, videos and design elements — is the intellectual property of Delight Departures and is protected by applicable copyright and intellectual property laws.

• You may not reproduce, copy, distribute, publish or use any content from our website for commercial purposes without our prior written consent.
• Itineraries and travel plans created by Delight Departures are proprietary. You may not share, reproduce or use them with competing travel agencies or third parties without permission.
• Customer-submitted photos, videos and testimonials shared with us for use in our marketing remain the property of the customer, but by sharing them you grant Delight Departures a non-exclusive, royalty-free licence to use them in our marketing materials, website and social media.

Your personal information is collected and processed in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By booking with us, you consent to the collection and use of your personal information as described in our Privacy Policy.

In summary, we collect and use your personal data only to fulfil your travel booking, provide customer support, comply with legal obligations, and (with your consent) send you marketing communications. We do not sell your data to third parties. Please read the full Privacy Policy for complete details.

These Terms & Conditions are governed by and shall be construed in accordance with the laws of Karnataka, India. Any disputes arising from or in connection with these Terms, your booking, or any services provided by Delight Departures shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

Before resorting to legal proceedings, we encourage all customers to first raise their concern with us directly. We are committed to resolving disputes amicably and promptly through open communication.

• Step 1 — Contact Us: Email your concern to support@delightdepartures.com. We will acknowledge within 1 working day.
• Step 2 — Resolution: We will investigate and respond with a proposed resolution within 7 working days.
• Step 3 — Escalation: If unresolved, the matter may be escalated to mediation or legal proceedings under the jurisdiction of Bengaluru, Karnataka courts.

If you have any questions, concerns or requests relating to these Terms & Conditions, please do not hesitate to reach out. We are always happy to clarify and assist.

These Terms & Conditions should be read together with our Privacy Policy and Refund Policy, all of which together form the complete agreement between you and Delight Departures.